As professional florists, we guarantee your satisfaction with every order sent for delivery in the United States and Canada. If you are not satisfied with any purchase, we will send a replacement. All you need to do is notify us within 24 hours of receipt of your order. FLOWERS & PLANTS: All floral and plant orders will be directed to a professional designer who can best create and deliver your selection. Our designers will use only the freshest flowers in keeping with the "look and feel" of the specifications on order. They may substitute of equal or greater value and if the florist is out of "red tulips", will substitute another color of tulips, or another red flower of equal value. GIFT BASKETS: All gift baskets can be delivered anywhere within the continental U.S. All shipping costs are included with the price of the Gift Basket. We do require at least 24 hours notice on all gift basket orders. HOLIDAY DELIVERY INFORMATION The nature of the floral business is one that is extremely time sensitive especially during major holiday periods. These holiday periods in the U.S. include Thanksgiving, Christmas, Valentine's Day, Easter, Administrative Professional's (formerly known as Secretary's) Week, and Mother's Day. While we offer our customers same day delivery on orders placed as late as 1:00 PM in the recipient's time zone on a regular non-holiday day, the high volume of orders we handle during holiday weeks may prevent us from guaranteeing same day delivery. During these holidays, we will ask you for flexible delivery dates (usually 2-3 days before the holiday) to ensure your orders are delivered on time for these important days. Please keep this in mind when placing your holiday orders. During these peak holiday periods, the volume of floral and gift orders being delivered by our fulfilling florists often causes us to "cut-off", thereby ceasing to accept any additional orders for guaranteed holiday delivery. We will do our best to fulfill your order, but there will be a point in time where florists simply can not design and deliver any more orders. We have the latest realistic "cut-offs" in the industry; and we will continue to do so on a holiday-by-holiday basis to ensure your 100% satisfaction.